A day at the office

Our students working at the hotel, continued working at the reception and house-keeping. They rotated their positions and shifts, but other than that nothing changed. They feel more comfortable each day, especially working at the reception, where they can talk to people. They realised that receptionists talk to the guests a lot more than in Slovenia, and that the guests are more open and talkative. The guests are a lot more relaxed and because of that they start talking about their experience and adventures to the staff, without them asking. They feel a lot better at the hotel, and then they thank the staff a lot and express approval, admiration and gratitude. The staff at the hotel said that one of our students reminded them of Luka Dončić, because he's quite tall. What surprised us most is how much paper they still use. They have everyting in solid form, so that if the power runs out, they can still operate. House keeping is not a physically or intellectually demanding work, but it is easy to forget or mess something up as its very repetitive. We didn't clean rooms, we only made sure they were fully cleaned. It felt like we were snitching on the housekeepers, it felt weird saying: "You missed a spot here, it's dusty." The students working at Intercruises experienced our first day working in the office. Our mentor, Carla, showed us the programs and what information you need to organise the arrival of a cruise ship. We didn't really do much at the office, because we saw the programs for the first time. Carla said that if we had been working there for a bit longer, she would've given us an arrival of a cruise ship to organise by ourselves. We spent the rest of the day removing tape from old signs for the buses. Honorable mention: one of our students got some words of advice: "Don't be a German army-sergeant with guests, be friendly and smile."